Effective Date: August 2026
Business Name: Kingshill Studios Ltd
Contact Email: info@susanrenee.co.uk
Telephone: 07872 537591
1. Introduction
Kingshill Studios Ltd (“Kingshill Studios”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, book a photography session, purchase products or services, or otherwise interact with Kingshill Studios.
Kingshill Studios Ltd is the data controller responsible for the personal information described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect and process information including:
• Contact information, such as your name, email address, telephone number and any information you provide when contacting us.
• Booking information, including the type of photography session, preferred or confirmed dates, due dates where relevant to newborn photography, and information required to plan your session.
• Information about other participants, such as the names and ages of children or family members attending a photography session, where this is necessary for planning and delivering the service.
• Client communications, including emails, messages, enquiries and information you choose to share with us in connection with your photography experience.
• Order and payment information, including details relating to purchases, payment plans, invoices and transaction records. Payment card details are processed securely by our payment providers rather than being stored directly by Kingshill Studios.
• Photographs and digital images created as part of the photography services you have commissioned.
• Marketing preferences, including whether you have chosen to receive news, offers or other marketing communications from us.
• Website and technical information, which may include your IP address, browser type, device information, pages visited and information about how you use our website.
• Cookie information collected through cookies and similar technologies, where applicable.
We only ask for information that is reasonably necessary to provide our services or operate our business.
3. How We Use Your Information
We may use your personal information to:
• Respond to enquiries and provide information about our photography services.
• Arrange, manage and deliver photography sessions.
• Communicate with you before and after your session.
• Provide galleries, viewing appointments, photographs, albums, prints and other products you have ordered.
• Process payments, deposits and payment plans.
• Maintain appropriate client, financial and business records.
• Provide customer service and respond to questions or concerns.
• Manage our diary and client relationships.
• Send newsletters, offers and updates where you have consented to receiving them or where we are otherwise legally permitted to do so.
• Understand how visitors use our website and improve our services and online experience.
• Protect our business and website from misuse or fraudulent activity.
• Meet our legal, accounting and regulatory obligations.
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We do not sell your personal information to third parties.
4. Our Legal Basis for Processing Your Information
Under UK data protection law, we must have a lawful reason for processing your personal information. Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide a photography service you have booked or to take steps at your request before entering into a contract.
Consent – where you have given us permission to use your information for a particular purpose, such as certain marketing communications. You can withdraw your consent at any time.
Legitimate interests – where processing is reasonably necessary for the operation and improvement of Kingshill Studios and does not override your rights and interests.
Legal obligation – where we are required to retain or process information to comply with applicable laws, including accounting and tax requirements.
5. Photographs and Images
Photographs created during your session form part of the service provided by Kingshill Studios and may be securely stored for editing, gallery delivery, product production, order fulfilment and record keeping.
We will not automatically use identifiable client photographs for advertising, our website, social media or other promotional purposes simply because you have booked a session.
Where permission is required for promotional use of your photographs, this will be dealt with separately through the appropriate consent or agreement.
You may choose not to give permission for promotional use of your photographs without affecting the photography service you receive.
6. Sharing Your Information
We sometimes use trusted third-party service providers to help us operate Kingshill Studios and deliver our services. These may include:
• Website and hosting providers.
• Online booking and client management systems.
• Online gallery providers.
• Payment processors.
• Professional photography laboratories and album or product suppliers.
• Image editing or retouching services.
• Email and marketing platforms.
• Accounting and business administration services.
• Website analytics providers.
We only share information that is reasonably necessary for the relevant service.
Where third parties process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection law.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
7. International Data Transfers
Some of the technology and service providers we use may process or store information outside the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection requirements.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function correctly, understand how visitors use the site and improve the online experience.
We may use services such as Google Analytics to understand website traffic and visitor behaviour. Information collected may include your device type, browser, approximate location, pages visited and how you interact with our website.
Where required, non-essential cookies will only be used with your consent.
You can also control or delete cookies through your browser settings, although disabling certain cookies may affect how the website functions.
For further information about how Google handles personal information, please see Google’s Privacy Policy.
9. Marketing Communications
If you have chosen to receive marketing communications from Kingshill Studios, we may contact you about photography sessions, special projects, events, offers or other services that we believe may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option contained within our emails or by contacting us directly.
Unsubscribing from marketing does not prevent us from contacting you where necessary in connection with an existing enquiry, booking, order, payment or other contractual matter.
10. Contact Forms and Enquiries
When you contact Kingshill Studios through our website, email, telephone, social media or booking system, we use the information you provide to respond to your enquiry and, where applicable, arrange your photography session.
Submitting an enquiry does not automatically subscribe you to our general marketing communications.
11. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Personal information is stored using password-protected systems and trusted service providers. Access to client information is limited to those who reasonably require it to provide our services or operate the business.
Although no online or electronic storage system can be guaranteed to be completely secure, we take the protection and privacy of our clients’ information seriously.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and business requirements.
Certain financial, contractual and client records may be retained for up to seven years.
Photographic files may be retained for longer for archive, backup and client service purposes where there is a legitimate reason to do so.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
13. Children’s Personal Information
Many Kingshill Studios photography sessions involve babies and children.
Where we collect information about a child in connection with a photography session, it is normally provided by their parent, guardian or another adult responsible for arranging the session.
We only collect information about children that is reasonably necessary to plan, provide and fulfil the photography service.
Any use of identifiable images of children for promotional or marketing purposes will be subject to the appropriate permission from a parent or guardian.
14. Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict the way we process your information.
• Object to certain types of processing.
• Request the transfer of certain information to you or another organisation.
• Withdraw your consent where processing is based on consent.
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You will not normally be charged a fee for exercising your rights.
To make a request regarding your personal information, please contact us at info@susanrenee.co.uk.
15. Complaints
If you have concerns about how Kingshill Studios has handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.
Further information is available from the ICO website.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on our website with the updated effective date.
17. Contact Us
If you have any questions about this Privacy Policy or how Kingshill Studios handles your personal information, please contact:
Kingshill Studios Ltd
Kingswells, Aberdeen
Scotland
Email: info@susanrenee.co.uk
Telephone: 07872 537591